Learner Support

Advice and Guidance on Learner Related Issues

UBC Enrolment Services

Email: distance.education@ubc.ca
Telephone: 604 822 9836. 0r 1 877 272 1422.

Enrolment Services Learner Support Staff can assist you in the following ways. They will:

  • Assist you with any questions related to student registration status.
  • Liaise with you regarding academic concessions (such as course extensions).
  • arrange for invigilated final exams for distance education students
  • assist with questions regarding final grade entry on the FSC
  • maintain an exam bank for OLT delivered courses
  • notify you when exams have been collected from provincial exam centres and are ready for grading

Paul Poole – Program Manager, Non-Degree Studies – Enrolment Services
604 822-9435 (paul.poole@ubc.ca)

Sheila Williamson – Exams Coordinator – Enrolment Services

Course Support and Materials

Susan Wong – Course Support Liaison
604-822-6550 (susan.wong@ubc.ca)

  • Course package updates & arrangements for teleconferences as required by course design
  • Management of student contact information
  • Liaison with UBC Bookstore
  • Manages student communication (orientation) at the start of term.

Policy and Practice Issues

Jeff Miller, Senior Manager, Distance Learning

  • Resource development – learning support and orientation resources
  • Policy and planning issues related to DE course delivery
  • Instructor support and instructional design services

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