Learner Support

Advice and Guidance for Learners

UBC Enrolment Services

General contact information:
Email: distance.education@ubc.ca
Telephone: 604-822-9836 or 1-877-272-1422

Enrolment Services can assist you in the following ways. They will:

  • Help you with course registration
  • Provide advice and guidance about distance education courses.
  • Assist you with academic concessions when necessary (course extensions).
  • Schedule exams for distance education students.
  • Assist you in solving course related problems.

Paul Poole, Program Manager, Non-Degree Studies, Enrolment Services
604 822-9435 paul.poole@ubc.ca

Sheila Williamson, Exams Coordinator, Enrolment Services
604-822-8116 student.exams@ubc.ca

  • Direct assistance for learners with any exam questions or problems.

Course Support and Materials

Susan Wong, Course Support Liaison
604-822-6550 susan.wong@ubc.ca

  • Late force ins for students on Faculty approval
  • Provides emailed course information for students at start of term.
  • Assists students with problems related to course materials.

Policy and Advocacy

Jeff Miller, Senior Manager, Distance Learning

  • Manages the development of new projects/courses
  • Provides information regarding the proposal process for new project funding/major revisions.
  • Manages course updates and revisions (print and online)
  • Reviews policy and planning issues related to DE learners (in collaboration with Learner Support Steering Committee)

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