Posts inflammatory remarks. Doesn’t respond to specific questions or requests. Avoids or disrupts collaborative projects. Demands attention. Insists on special considerations.
These are a few of the behaviors that cause concern and angst among many a caring instructor.
Handling these situations with care and concern for all of the learners involved takes considerable time and patience. It may help to learn about the strategies that others have found effective.
Here are a couple of resources you may be interested in:
- How to Manage Difficult Students Online (Butler, 2003)
- Managing Difficult Students in the Online Classroom (Ko, 2004)
Learners may also need strategies for managing conflict. They might find Managing Conflict on the LEAP site helpful.
Learners in Crisis
Instructors are often the first to become aware of a learner in crisis. This make take the form of a disclosure in an email, disturbing remarks online or in the context of an assignment.
Counseling Services are available for distance learners. UBC counsellors prefer to work directly with the instructor (or staff member) who is in contact with the student – to facilitate the referral.
If you are concerned about a student’s behavior, contact Counselling Services for advice and support: 604.822.3811 or in an emergency, contact: 604.822.9260.